FAQ

  • Can I get a refund if my item goes on sale later?

We are happy to offer a refund of the difference of a sale price item if it goes on sale within 3 days of purchase, and offer a store credit if after 3 but within 10 days of purchase. This does not apply to special limited item/limited time “Fire” or “Flash” type sales where we can offer no refund or credit. If your order contained free gifts, the value of the free gifts will be deducted from the applicable refund/store credit calculation.

  • What if I see my item include free gifts later?

Refunds are only applicable to price differences, not on free gift promotions. No refund can be applied for this, however if it is within 3 days of purchase when you notify us, we would be happy to add the item(s) to any subsequent order you place!

  • What is the Best Price Guarantee?

We want our valued customers to shop with confidence, which is why we offer our Best Price Guarantee. If you find a better price on an identical item we offer, please email us the offer at support@smoketime.ca. The identical item must be in stock from an authorized Canadian online retailer, and we must be able to replicate the price in our cart. If we can't match a price, we'll give you 5% off anything we sell for your next order. Note - one 5% off code per customer per month.

  • Can I get ahold of you?

Yes, please do! Call us at 1-506-857-0420 or email us at support@smoketime.ca

Age Policy

You must be of legal smoking age in the province where you reside to purchase electronic cigarette products from this website. Falsifying your age for the purpose of purchasing products from this web site is illegal and is punishable by law. Purchasing items on behalf of a minor is prohibited and punishable by law.

Proof of Age Required
We require Adult signature option on every single package, no exceptions. 

Because we utilize this option for all shipments, signature will be obtained upon delivery of all shipments. If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show Proof of Age to sign and receive the package. 

IF WE HAVE A PACKAGE RETURNED BECAUSE AGE CANNOT BE VERIFIED, YOU WILL NOT ELIGIABLE TO GET REFUND FOR PRODUCT. 

ALL ORDERS WILL REQUIRE PROOF OF AGE!

Shipping

  • Shipping Policy
SmokeTime offers same day shipping on all Domestic orders placed before 1pm ADT with the exception of Holidays and weekends.
 
  • Proof of Age Required
We require Adult signature option on every single package, no exceptions. For more information please see our Age Policy
  • Free Shipping Canada
We offer free expedited shipping on all domestic orders when you purchase $100 or more before taxes. We usually utilize Canada Post Expedited shipping option for these orders but may use different courier if a quicker option is available. 
Please note, if you receive a tracking number during a weekend or major holiday, your order is prepared for shipment, but it is not handed off to a shipping carrier until the following business day. (Usually Monday)

We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when absolutely necessary. Please make sure you provide us with current contact information during checkout. 

Typically, In-stock orders placed before 1:00 PM ADT will go out the same day.
Shipping times in Canada using Free Shipping option
  • British Columbia - Appx 2 Business Days
  • Alberta - Appx 3 Business Days (Calgary = 1 Day, Edmonton = 2 Days)
  • Saskatchewan - Appx 2 Business Days 
  • Manitoba - Appx 2 Business Days
  • Ontario - Appx 2 Business Days
  • Quebec - Appx 2 Business Days
  • New Brunswick - Appx Next Business Days
  • Nova Scotia - Appx Next  Business Days
  • PEI - Appx Next  Business Days
  • Newfoundland - Appx Next  Business Days
  • Nunavut - Appx 4 Business Days
  • Northwest Territories - Appx 4 Business Days
  • Yukon - Appx 5 Business Days

Please note all shipping times are appx and may be delayed if you live in a remote area of your province or if the shipping carrier has weather delays. If you require your package sooner than we offer with the free shipping option you can upgrade to Xpresspost for a fee and usually gets to you in half the amount of time.