As a long-time customer, the service I have received over the years has always been top-shelf! Staff has always been up-front, and friendly. It's nice to be noticed, and greeted as soon as you walk in! I also enjoy sharing my experiences with you as well. Especially, lately, with some of the Vuse products. To be up front, the discoloration o get on occasion with the epods. Not your fault whatsoever, and I have been in touch with the company directly. Their explanations I have always shared with you, and will continue to do so! You guys are awesome! 👍